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    Frequently Asked Questions

    📦 How long does it take for my order to arrive?

    We work with shipments from different allied suppliers. Estimated delivery time is 2 to 10 working daysdepending on the destination. If your order includes several products, they may arrive separately.

    🚚 Can I track my order?

    Yes, once your purchase is processed, you will receive an email with the tracking number to track your order at all times.

    💳 What payment methods do you accept?

    We accept payments through credit card, debit card, PSE and cash payments (Efecty/Baloto). The entire process is secure and backed by reliable gateways.

    We also offer cash on delivery for some products.

    🔄 Can I exchange or return a product?

    Yes. If the product arrives defective, damaged or does not correspond to what you ordered, you can request an exchange or refund within the following timeframes 5 days after delivery. Write us with photos of the product and we will give you an answer as soon as possible.

    📦 What happens if I don't receive my order?

    At Oh! Pet Lovers we guarantee your purchase.

    If more than 25 working days and you have not received your order, we will arrange a new shipment or a full refund.

    ✉️ Where can I contact you?

    You can write to us at any time at hola@ohpetlovers.com or send us a direct message on Instagram: @ohpetlovers We are here to help you.

    🐾 Do you sell products for all pets?

    We focus mainly on products for dogs and catsWe are expanding our catalog to include options for other furry animals such as rabbits, birds and more.

    Stay tuned for more news!

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